Your pet owners get a branded app with their pet's care plan, medications, results and documents, and reminders that make the plan happen. Everything in it was written by your vet, or reviewed by them.
The plan you gave them lives in their head, on a receipt, or nowhere. The app gives it a home, and reminds them, so the treatment you charged for actually gets done. That is better outcomes, fewer "is this normal?" phone calls, and pet owners who come back.
What was found, what to do at home, what to watch for and when to come back. Drafted from the consult, edited and approved by the vet, then sent. Owners tick off each step and the clinic can see progress.
Each course becomes a schedule with a push notification at dose time and a weekly tracker. Finished a course? The app says so. Need more? Request a repeat and pay for it in the app; the clinic approves.
Lab reports arrive as a short plain-English explanation and a traffic-light table, drafted by AI and checked by the vet. No more reading a PDF of reference ranges at the kitchen table.
Weight over time, vitals from each visit, and a body condition score, with the owner able to log a weigh-in at home. Objective numbers only; clinical judgement stays with the vet.
Invoices, prescriptions, vaccination certificates, referral letters and the after-visit summary PDF, all filed under the right pet. Owners can send you a file too, with a note saying what it is.
A thread with the clinic, with photo attachments. "Does this look infected?" comes with a picture, lands in your inbox, and gets a reply without a phone call.
Book, reschedule or cancel from the app, within the notice period you set. Reminders go by push first, SMS if the push is not read.
Points for attended visits, on your rules. Silver, Gold and Platinum status with the perks and colours you choose. Rewards redeemed by code at reception.
"Book Milo in for his booster next week, afternoon" gets a slot from your real diary. The step-by-step flow is always there for people who prefer it.
Points are only ever awarded for visits the clinic confirms, never for anything the owner reports. The clinic sets how many points each appointment type earns, what the rewards are, and what it takes to reach each status.
Marking the visit done, approving the note, or a delay you choose after the appointment time: whichever comes first awards the points once.
The badge sits next to the pet owner's name in the app and in your reception side panel, so a Gold pet owner is greeted like one.
Manual awards need a reason and are capped. Every point in and out is in a ledger, and outstanding liability is on your dashboard.
AI drafts. A person at the clinic presses send.
Owner and pet data stays in Australia.
SMS code, no passwords to forget. Trusted devices skip it.
Your pet owners stay yours. We never market to them.
A 20-minute demo, no obligation. We set up your booking page and show the pet owner app with a real consult.