After hours, at lunch, or when the desk is three deep, a receptionist who sounds like one of your team answers in your clinic's name, books real appointments into your diary, and knows the pet by name before the owner says it.
Australian voices · Books into your practice software · Never gives medical advice · Puts people through to your team
A vet clinic's phone rings most when the team can least answer it: the first hour, the last hour, and the whole of the weekend. Every one of those calls is someone who has already decided to bring their pet to you. Voicemail turns a decision into a maybe.
Evenings, weekends and public holidays. She books for the next open day, takes the message, or gives the emergency route. Nobody hears a voicemail.
Forward on no answer, and the second and third lines never ring out. Your team finishes the client in front of them; she handles the one on the phone.
A dog hit by a car does not get a booking for tomorrow. Your team is texted and emailed, and in hours the caller is through to you within seconds.
Your phone system forwards to us on the rules you choose: no answer, busy, after hours, or every call. Switch it off at your end any time.
A client on file is greeted by name. Their pets, their upcoming appointments, the medication they are on and the vaccination that is due are all in front of her before she says hello.
Books a real slot from your diary, moves or cancels an existing one, takes a message, requests a repeat, reads back the vet's care plan, or texts the client a link to the app.
Every call lands in your back office with a summary, the transcript and the recording. Anything that needs a person becomes a task for your team.
Most phone assistants treat every caller as a stranger. Ours is built on the same record as your booking page and the pet owner app, so a returning client is recognised from the number they ring on.
Which pets they have, when they were last in, what is running low and what is due next.
"Max's tablets look like they run out this week, want me to put a repeat in?" One helpful aside, never a list.
Ringing from a different phone? She asks one confirming question first. A clinical record is not read out to whoever knows a phone number.
She is not a separate product wired up to your clinic. She sits on the same record as your booking page, your consult notes and the pet owner app. That is why she can do things a standalone phone bot cannot, and why every one of them lands where your team already works.
The slots she offers are the same live availability your website shows, from your practice software. What she books is what your front desk sees, with the same notice rules, deposits and screening.
When the vet sends a care plan from a consult, she can read it back to the owner who rang about it, tell them what the pet is on, and text them the link to it. Nothing retyped, nothing guessed.
She knows whether the caller has the app. If they do, she points them to what is already there. If not, she offers to text the link. Messages and callbacks she takes become tasks your team already works from.
One login, one record, one bill. The receptionist is the fourth thing on it, not a fourth vendor.
Taken from real test calls, with the names changed. Nothing tidied up.
Amelia: Hi Taraneh, it's Amelia at Harbourside. How are you going?
Caller: Good thanks. I want to book a check-up for Miso.
Amelia: Course. Anything bothering her, or just a general look over?
Caller: Just a check-up. Is there anything on the 19th?
Amelia: I've got 9:20, 10:40 or 11:20 on Saturday the 19th. Which suits?
Caller: 11:20.
Amelia: Miso, check-up, Saturday the 19th at 11:20. Lock it in?
Caller: Yes please.
Amelia: That's done, you'll get a text. See you and Miso Saturday.
Amelia: Hi Taraneh, it's Amelia at Harbourside. How are you going?
Caller: My dog's been hit by a car.
Amelia: Right. The team's been alerted and you'll get a text with the emergency vet's details. Don't wait on us, get him straight there now. Can you get there?
Caller: Yes.
Amelia: Go now. The team will call you first thing in the morning.
Behind that: the on-call vet and the clinic were texted and emailed, and an urgent task was raised, before the second line was spoken.
Not a dose, not a diagnosis, not whether something is serious, not whether to keep giving a medication. Those go to your vet, every time, and she says so plainly.
Anything clinical she says is a line your clinic wrote and a registered vet signed off. If there is no approved answer, she says she is not sure and has someone call back.
Never a phone number, a price, an opening hour or a policy that is not written in your back office. If it is not written down, she does not know it.
During opening hours she puts them through without asking why. If nobody picks up she comes back on the line and offers a message, a callback or a booking.
She does not pretend there is someone there. She says the clinic is closed, offers a callback first thing, and can still book them in.
Your team is texted and emailed and an urgent task is raised. In hours the caller is through to you in seconds. After hours she gives your on-call number or the emergency hospital you chose, and texts the details.
Australian voices, with a premium set for clinics who want it. Preview each one in the back office before you pick.
Prices per appointment type, and whether to say "starts at". Leave one blank and she says the team will confirm.
A library of common questions, switched off until you turn each one on, with a vet's sign-off on anything clinical.
They apply on the phone exactly as they do online. A booking that should not be made without a call is not made.
Hear something you did not like? Press "this wasn't right", say what she should have done, and she does it from then on.
Summary, transcript, recording, and the minutes used against your plan. Search by client, pet or day.
Both plans include the whole receptionist; the difference is how many minutes you need. Add-on to the Clinic plan, which is what lets her book into your diary and recognise your clients.
Clinic plan and Always on together: $649 a month, saving $49. Premium voices use two minutes for every minute of call. See all pricing
Judge for yourself from the calls above. She speaks in short, natural sentences, uses the pet's name, and reacts to the person before the business. She tells callers she is the clinic's assistant if they ask, and never claims to be human.
Never. Dosing, diagnosis, whether something is serious, whether to change a medication: all of it goes to your vet. The only clinical lines she says are ones your clinic wrote and a registered vet approved.
Yes. Real slots from your diary, by vet and appointment type, with the same notice rules, deposits and screening as your online booking page. A booking she makes looks exactly like one your front desk made.
No. You keep yours. Your phone system forwards to us on whatever rules you choose, and you can switch the forwarding off at your end at any time.
Time on the call with the assistant. Premium voices use two minutes for every minute of call. The back office shows minutes used as you go.
Because she books into your practice software and recognises your clients from the same record as your booking page and the pet owner app. Without the Clinic plan there is no diary to book into and no client to recognise.
A 20-minute demo, no obligation. We set her up on a test number with your appointment types and let you ring it.