Everything you'd expect from the world's best booking tools, plus an AI assistant that takes the booking for you, in any language. Every field, rule and message is fully configurable by your clinic, it runs on your own branded booking page at your own web address (yourclinic.vet.apexhq.com.au), shows live availability by clinician and appointment type, and every booking is written straight into your practice software. And when a pet owner would rather ring, the AI receptionist books from the same diary.
Returning pet owners rebook in seconds. New pet owners are recognised automatically.
A one-time SMS code, or Sign in with Apple / Google. No passwords to forget, no account to create. Trusted devices skip the code next time.
The platform recognises a returning pet owner automatically from their mobile number, no "are you a new patient?" guesswork.
Returning pet owners skip the form entirely: their pets and details are already saved, so they go straight to picking a time. Most bookings take under a minute.
Six short steps from "my dog needs a vet" to a confirmed appointment in your diary. Returning pet owners skip most of them, and every step follows your clinic's rules.
Friendly species tiles: Dog, Cat, Bird, Rabbit and any species your clinic adds. Returning pet owners just tap their saved pet.
Name, breed, microchip and more. You decide which fields are mandatory, optional or hidden. Asked once, saved forever.
Address autocomplete and family member accounts, so one household shares one profile. Also asked only once.
Your appointment types, your durations. The reason is captured and screened against your clinic's keyword rules, so an emergency is told to call rather than booked online.
Live availability by clinician and appointment type, pulled straight from your practice calendar. No double bookings, ever.
A clear summary, a deposit if your clinic asks for one, then instant confirmation to the pet owner and to your clinic. Reminders follow before the visit, and the booking is written into your practice software.
Every pet owner picks the experience that suits them. Both finish in the same place: a confirmed appointment in your diary.
An Australian first: the pet owner chats with your clinic's AI in plain language, any language, and the booking is done in a couple of messages. Owners review every detail before confirming.
Prefer to stay in control? The guided six-step flow walks through pet, details, type, time and confirmation, at the owner's own pace.
Real screens, running in a live clinic today. Shown here branded for a demo clinic, yours carries your own logo, colours and web address.
Most booking tools sit beside your practice-management system and reconcile later. ApexHQ Vet reads and writes your practice calendar in real time, and it's built PMS-agnostic, designed to connect to whichever practice software you run.
Read live from the practice calendar, never double-booked.
Every booking is written into your practice software with a customisable practice note.
Clinician sync on demand; appointment-type durations respected.
For cloud-based systems, it just connects. Nothing to install on-site.
Run your whole diary in ApexHQ Vet's built-in calendar, bookings, reminders and pet owner records, no practice software required. If you adopt a PMS later, switch on the sync and keep everything.
Confirmations and reminders go out automatically, and every template is controlled by the clinic. Your voice, your timing.
Sent the moment a booking is made, to pet owner and clinic.
Pet owners with the app get a push notification first. If it is not seen, an SMS follows. Configurable lead time, a day, two days, a week before.
Replies land in a Messages inbox in your back office. YES and NO confirmations are handled automatically, and after-hours replies get an auto-response.
The pieces most clinics bolt on from three different vendors come with the booking page.
Ask for a deposit on the appointment types you choose. Cancel in time and it is refunded. Cancel late or no-show and it is forfeited to the clinic. You set the window.
Your own keyword rules read the reason for visit. Show a notice, or stop an emergency being booked online and tell the owner to call.
Pet owners reply, you see it. One Messages inbox for the clinic, with optional dedicated number, YES/NO handling and after-hours auto-reply.
Attended visits earn points without anyone at the front desk doing anything. Points per appointment type, status tiers and rewards are all set by your clinic.
A 20-minute demo, no obligation. We'll show it wired into a live practice calendar.