A receptionist who answers the calls you miss, online booking, an AI assistant in the consult room, an app for pet owners and a back office you run yourself. One platform, one record, built in Australia.
Any hour, on your branded booking page or on the phone to a receptionist who knows them by name. A real slot from your diary, the right clinician, nothing to retype. Returning owners are in and out in seconds.
Learn moreYour vet talks to the patient, not the keyboard. The SOAP note drafts itself, the dental chart and body map fill in, the care plan takes shape. Every word approved by the vet before it goes anywhere.
Learn moreOne click and the approved note lands in your practice software. Invoices, prescriptions and results come back out the same way. The record is complete before the next patient walks in.
Learn moreThe plan in plain words, reminders at dose time, results explained, documents filed, a message thread to your team. What you said in the room actually happens on the couch.
Learn moreA reminder when care is due, care points for turning up, a status your front desk can see, and a rebook in one tap. Loyalty you never have to ask for, on the same record, round again.
Learn moreThe service we provide. Every note, every dose and every record is exact, checked by your vet, so the clinic and the pet owner can trust what is written.
The feeling pet owners take home. Every client is treated as the most important client of the day, with clear guidance after the visit and a clinic that stays in touch.
What grows from the first two. Pet owners who feel looked after choose your clinic again, and recommend it to the people close to them.
Three words we hold every part of ApexHQ Vet to.
Most vet software stops when the consult ends. Ours starts a second job: turning the visit into something the owner can follow.
On your branded page any hour, or by phone to a receptionist who never misses a call. Deposits, reminders and screening rules all set by you, on both.
Your vet talks. The AI writes the SOAP note, charts the teeth, maps the lumps, drafts the care plan.
Notes go into your practice software. Invoices, prescriptions and lab results come out of it, with no retyping.
Medication reminders, results explained in plain words, documents, and a way to message you. Plus points for coming back.
You know how it goes. You explain everything in the room, the owner nods, and a week later the tablets are still in the cupboard. The app gives them the plan on their phone and reminds them when to do each part, so the treatment you prescribed actually happens.
After each visit the owner gets a simple summary: what you found, what to do at home, and what to watch out for. Your vet reads it before it goes out.
Each medication becomes a schedule on the owner's phone with a reminder at dose time. When they run out, they can ask for a repeat in the app and you approve it.
Lab results come with a short explanation in everyday language, so the owner does not have to ring the clinic to ask what a number means. Your vet checks it before sending.
Owners earn points each time they attend and move up through Silver, Gold and Platinum. You decide what the points are worth and what each level gets, and your front desk can see who is who.
After hours, at lunch, or when the desk is three deep, a receptionist who sounds like one of your team answers in your clinic's name. She books real appointments into your diary, and she knows the pet by name before the owner says it, because she is on the same record as everything else here.
Forward on no answer, after hours, or every call. You keep your number and switch it off at your end any time.
A client on file is greeted by name. Their pets, their next appointment, what is running low and what is due are in front of her before she says hello.
Books, moves and cancels in your practice software, takes messages as tasks, requests repeats, reads back the vet's care plan, and texts the app link when asked.
Never gives medical advice. Emergencies alert your team and go straight through. "Can I speak to someone?" is honoured, not managed.
Every other scribe gives you a note to paste. Ours opens as a side panel next to your practice software and does the whole job from there.
SOAP notes, discharge summaries and referral letters from the consult audio. Multi-pet visits split into one note per animal.
Pull today's appointments off the screen, record, and push the approved note straight back. Capture an invoice, a prescription or a lab result off the page and send it to the owner's app.
Chrome extensionMid-consult, hands full, ask "what was her weight last visit?" and get the answer out loud from the patient's own record.
Dental chart, body map for lumps, skin map and body condition score, all populated from what the vet says and folded into the note.
Build note structures and care plan templates for your practice. The AI writes to your format, not a generic one.
An Australian formulary flags a dose that looks high or low while the vet is still in the room, never after.
A branded booking page on your own subdomain, synced to your practice software's real availability. No double-handling, no phone tag.
Owners pick a vet, a slot and an appointment type you defined. Returning pet owners skip straight past the form.
Take a deposit, forfeit it on a late cancel, remind by push then SMS, and flag a booking reason that needs a phone call first.
Owners reply YES to confirm, ask a question, or send a photo of the wound. It arrives in one inbox your team works from.
Appointment types, hours, holidays, templates, screening rules, care points and rewards, per clinic. Switch branches at the top.
A clinic stitching together a phone answering service, a booking tool, a scribe and a reminder system pays four vendors and re-types everything in between. We replace all four, on one record.
Your clinic and pet owner data stays in Australia, under Australian privacy law. And your subscription pays an Australian team, not an office overseas.
Notes go in, invoices and results come out. Nobody re-types, and nobody changes PMS to use us.
Every AI note, care plan and result explanation is a draft the vet approves. Nothing reaches an owner automatically.
Reminders, care points and a plan worth following bring pet owners back. The back office shows you the numbers.
No advertising trackers on the booking page. We never train AI on your clinic's data. Privacy Act and GDPR-aligned.
Change a template, a fee, a reward or a working hour yourself. No ticket, no waiting on us.
Primary database hosted in Sydney.
No advertising or analytics on the booking flow.
Every AI output is a draft for review, never auto-sent.
Your clinic's records are never used to train AI models. In writing.
A 20-minute demo, no obligation. We set up your booking page and show the pet owner app with a real consult.